REFUND AND RETURNS POLICY

Thank you for choosing Gentianum LLC! We want you to be satisfied with your purchase. If you are not completely satisfied with your order, we offer a simple refund and return process.

1. Refund and Return Timeframe
You can request a refund or return within 7 days of receiving your item. Please ensure you contact us and submit your return request within this timeframe.

2. Return Requirements
Items must be unused, intact, and include all original packaging, tags, and accessories.
Returns will not be accepted for washed, altered, or damaged items.

3. Return Request Process
Please follow the steps below to request a refund or return:

Contact Customer Service: Contact our Customer Service team at:

Email: dillon@gentianumstore.com
Phone: 425-477-5369
Provide Information: When contacting us, please provide your order number, purchase date, and the reason for your return.

Obtaining a Return Authorization: Our Customer Service team will review your request and, if deemed appropriate, provide a return authorization and further instructions.

4. Return Shipping Costs
Shipping costs for returns are the customer's responsibility, unless the item was damaged or misdirected. We recommend using a tracked shipping method to ensure the return arrives at our designated address.

5. Refund Processing
Once we receive the returned item and confirm its eligibility for return, we will process the refund within 5-7 business days. The refund will be credited to your original payment method.

6. Special Items
Certain items (such as seasonal items or worn clothing) may not be eligible for refunds and returns. Please review the relevant information before purchasing.

7. Contact Us
For further information or assistance, please feel free to contact us:

Email: dillon@gentianumstore.com
Phone: 425-477-5369
Thank you for your support of Gentianum LLC. We look forward to seeing you again!