FREQUENTLY ASKED QUESTIONS

1. How do I place an order?
You can place an order by browsing our website and selecting the men's casual clothing you want. After adding items to your shopping cart, follow the prompts to complete checkout.

2. What are your payment methods?
We accept a variety of payment methods, including credit and debit cards. All transactions are processed securely.

3. How do I check the status of my order?
You can check your order status by logging into your account or by sending us a confirmation email.

4. How do I return or exchange my purchase?
If you are not satisfied with your purchase, you may request a return or exchange within 7 days of receipt. Please ensure the item is unworn and in its original packaging. Please contact Customer Service for return and exchange instructions.

5. How much is shipping?
Shipping charges are calculated based on the order amount and shipping address. You will see detailed shipping cost information during checkout.

6. How do I contact Customer Service?
If you need assistance, please contact us at:

Email: dillon@gentianumstore.com
Phone: 425-477-5369
Our customer service team will respond to your inquiries as quickly as possible during business hours.